TERMS OF SERVICE
TERMS OF SERVICE
Welcome to EVDS Diamond.
By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
1. Company Information
EVDS Diamond
Avenida de Nostián nº24, La Artística
15008 A Coruña, Spain
Email: info@evdsdiamond.com
Website: www.evdsdiamond.com
2. Products
EVDS Diamond specializes in professional diamond tools for the stone industry. Product images, descriptions, and specifications are provided for informational purposes and may vary slightly from the final product.
3. Orders
We reserve the right to refuse or cancel any order at our discretion. Prices and availability may change without prior notice.
4. Payments
All payments must be completed before shipment unless otherwise agreed in writing.
5. Shipping
Delivery times are estimates and may vary depending on destination, customs, or stock availability.
6. Returns
Returns are accepted only for defective or incorrectly supplied products. Customers must contact us within 14 days of receiving the order.
7. Warranty
Products are intended for professional use. Improper use, misuse, or incorrect installation voids any warranty.
8. Limitation of Liability
EVDS Diamond shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products.
9. Intellectual Property
All content, logos, images, and trademarks are property of EVDS Diamond and may not be used without permission.
10. Governing Law
These Terms are governed by the laws of Spain.
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PRIVACY POLICY
Privacy Policy
At EVDS Diamond, we respect your privacy and are committed to protecting your personal data.
1. Information We Collect
We may collect:
* Name
* Company name
* Email address
* Phone number
* Shipping and billing address
* Payment information
* Website usage data
2. How We Use Your Information
We use your information to:
* Process orders
* Provide customer support
* Improve our services
* Send order updates
* Comply with legal obligations
3. Data Protection
We implement appropriate security measures to protect your personal information.
4. Sharing Information
We do not sell personal information. Data may only be shared with trusted third parties necessary for payment processing, shipping, or legal compliance.
5. Cookies
Our website may use cookies to improve user experience and website performance.
6. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at:
info@evdsdiamond.com
7. International Customers
By using our website, you understand that your information may be processed internationally.
8. Updates
We may update this Privacy Policy periodically without prior notice.
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SHIPPING & RETURNS POLICY
Shipping & Returns
Shipping
We ship internationally. Shipping times vary depending on location and product availability.
Customers are responsible for any customs duties or import taxes applicable in their country.
Returns
Returns are accepted only for:
* Defective products
* Incorrect items received
To request a return, contact:
info@evdsdiamond.com
Claims must be submitted within 14 days after delivery.
Returned products must be unused and in original packaging.
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REFUND POLICY
Refund Policy
Refunds are only issued after inspection and approval of returned products.
Refunds may be denied if:
* The product has been used improperly
* The product shows signs of damage caused by misuse
* The return does not comply with our return conditions
Approved refunds will be processed using the original payment method.
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CONTACT PAGE
Contact Us
EVDS Diamond
Avenida de Nostián nº24, La Artística
15008 A Coruña, Spain
Email: info@evdsdiamond.com
Phone: +34 661 730 734
Website: www.evdsdiamond.com
Instagram: @evdsdiamond
Facebook: E-VDS Diamond
For technical assistance, product recommendations, or distributor inquiries, feel free to contact us.
